Refund & Cancellation Policy
Last updated: June 2026
This policy explains when and how you can request a refund for services purchased on the Dravinam Wealth platform.
1. Nature of Our Services
Our services involve human effort beginning immediately after payment — our team starts searching registries, reviewing documents, and preparing files as soon as your payment is confirmed. Because of this, our refund eligibility depends on how far into the service process your request is made.
2. Refund Eligibility
| Scenario | Refund Available? |
|---|---|
| Payment made but service not yet started (within 2 hours of payment) | Full refund |
| Public registry search submitted and our team has started searching | No refund — human effort has begun |
| AIS Document Organizer — document uploaded and parsing started | No refund — processing has begun |
| Legal Heir Certificate — form generation completed | No refund |
| Claim Kit generated and delivered | No refund |
| Technical error on our platform prevents service delivery | Full refund |
| You provided incorrect information causing a document to be wrong | No refund; we will prepare a corrected document at 50% of the original price |
| Government office rejects the document we prepared | No refund — we prepare documents in good faith based on current government requirements; rejections due to policy changes or discretionary decisions of authorities are outside our control |
3. How to Request a Refund
To request a refund:
- Email support@dravinamwealth.com within 24 hours of payment
- Use subject line: "Refund Request — [your order reference]"
- Include: your registered email, order reference number, and reason for the request
We will respond within 2 business days. Approved refunds are processed within 5–7 business days to the original payment method.
4. Cancellation
You may cancel your account at any time via Settings → My Data → Delete My Account. Cancellation does not automatically trigger a refund — refund eligibility is determined by the table above.
Active service requests cannot be cancelled once our team has started work.
5. Contact
Refund queries: support@dravinamwealth.com
General support: support@dravinamwealth.com
Phone: +91-8796303394 (9am–6pm IST, Monday–Saturday)